Nexiva Services ("we," "us," or "our") operates the Poultry Plus mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.
1. Information We Collect
Personal Information
When you register for an account, we may collect your name, email address, phone number, and other identifiers you provide. This information is used to create and manage your account and communicate with you about the service.
Farm Data
The App allows you to record and track farm-related information, including flock details, health records, feed logs, production metrics, and other agricultural data you choose to enter. This data is associated with your account and stored securely.
Device Information
We automatically collect certain device information when you use the App, including your device model, operating system version, unique device identifiers, mobile network information, and crash reports. This data helps us diagnose issues and improve App performance.
Usage Data
We collect information about how you interact with the App, such as features accessed, actions taken, session duration, and navigation paths. This usage data helps us understand how the App is used and where improvements can be made.
API Data
If you connect third-party services or integrations through the App, we may receive data from those services via their APIs in accordance with your authorization and their respective privacy policies. We only request the permissions necessary to provide the integration functionality.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the App and its features
- Create and manage your account
- Process and fulfill your requests within the App
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage trends to improve user experience and App functionality
- Monitor and analyze usage patterns to detect and prevent fraudulent activity
- Comply with applicable legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party vendors who assist us in operating the App, conducting our business, or servicing you, subject to confidentiality obligations.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your personal information and farm data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law or for legitimate business purposes (e.g., resolving disputes or enforcing agreements).
Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytical and service improvement purposes.
6. Children's Privacy
The App is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us immediately at mail@nexivaservices.com and we will take steps to delete such information.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal information, subject to certain exceptions.
- Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
- Objection / Restriction: The right to object to or request restriction of certain processing activities.
To exercise any of these rights, please contact us at mail@nexivaservices.com. We will respond to your request within the timeframe required by applicable law.
8. Open Source Libraries
The App incorporates open source software libraries. These libraries are used solely to power App functionality and do not independently collect or transmit your personal data. A list of third-party open source libraries used in the App, along with their respective licenses, is available upon request by contacting us at mail@nexivaservices.com.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Nexiva Services
Email: mail@nexivaservices.com
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of the App after any changes constitutes your acceptance of the revised policy.